What our clients are saying about us…

Energy Market Solutions (EMS) provided the research and consultative capability to address the major questions that were of vital concern to our company. EMS presented a comprehensive set of research and consultative tools that delivered an understanding of our customers, brand and an array of competitors.

Step by step, using the research and tools as a foundation, EMS helped us develop the Customer Value Management system that allowed us to successfully align our entire organization so we could relentlessly pursue a customer centric strategy.

EMS helped our company anticipate and prepare for, rather than simply react to, the sudden shifts in the utility industry structure, as well as take forceful positive action toward creating both customer and shareholder value.

Energy Market Solutions has been an integral part of our efforts to unlock the value of our multi-million customer base through understanding the importance of customer differences. Beyond the traditional types of utility marketing research, EMS has helped us probe into the depths of customer needs, wants and preferences -- important attributes that enable us view our customers not as a mass, but rather as portfolio of customer segments. The insight gained through these segmentation efforts now enables us to focus our product development and marketing efforts to achieve greater success."

The work EMS did for Georgia Power Company was excellent. They delivered exactly what they promised and more, and it was done on budget, on time! EMS showed exceptional creativity by first understanding our needs and then fashioning a novel research effort that was "right-on". They were very patient and considerate to help us understand the methodologies which they were employing in the effort; these methodologies were beyond our prior knowledge base and experience with research efforts of this type, and we wanted to be comfortable and understanding of the underlying theory.

I turn to EMS for market research for three reasons:

1. They really understand the energy business, unlike other research firms that claim an understanding but then demonstrate otherwise.
2. I know I can count on them to think about my problem as hard as I do, and develop creative and cost effective research plans.
3. They deliver on what they promise with every research project – great execution, solid analysis, and insightful conclusions.

I am extremely pleased with the work we have completed and that we are now doing. Sure, we have had a few little bumps, but not many, and that is inevitable with the level of complexity and challenge inherent in the projects we have undertaken. That isn't the headline. The headline is:

You are making a difference in our business!

You are also great to work with. Thank you, thank you, and thank you

770.455.6994